Empress Heirloom Ring

All customized / personalized items require specific details before production begins.

Please read carefully before checkout:

• At checkout, leave your customization details in the “Order Notes / Note box.”
  (e.g., name, initials, date, font style, symbol, or any special request).

• If you forget to add your customization details, you must message us immediately through:

  • the website chat box, or

  • email us at 📧 hello@thecoraandco.com

  Please include:

  • your full name, and

  • The exact customization details for your order.

⏳ Important:
Orders cannot be processed until customization details are received. Delays in sending details may delay production and shipping.

❗ Customized items are made specially for you and are therefore non-refundable and non-exchangeable, unless the error was made by us.

Thank you for helping us create something truly personal and perfect just for you.

— Cora & Co.

Thank you for shopping with Cora & Co. Below is everything you need to know about our shipping process.

📦 Order Processing

• Orders are typically processed within 1–3 business days.

• Once your order is processed, it will be handed over to our shipping partners.

🚚 Shipping Times

Because we work with trusted international suppliers, shipping times may vary depending on your location.

Estimated delivery times:

• Canada & USA: 7–20 business days

• Europe: 7–25 business days

• Australia & New Zealand: 10–25 business days

• Rest of the world: 10–30 business days

Please note that these are estimates, not guarantees.

🌍 Shipping Locations

We currently ship worldwide, however delivery times may vary by destination.

📬 Tracking Information

• Once your order has shipped, you will receive a tracking number via email.

• Tracking updates may take a few days to appear after dispatch.

⚠️ Delays

Shipping delays may occur due to:

• Customs inspections

• High demand periods

• Carrier or weather-related delays

These factors are outside of our control, but we will always assist you if issues arise.

🏠 Incorrect Address

Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

❓ Questions

If you have any questions about shipping, feel free to contact us at:
📧 hello@thecoraandco.com

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@thecoraandco.com. Return addresses will be provided on a case-by-case basis after your return request is approved. 

You can always contact us for any return questions at hello@thecoraandco.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. For Hygiene reasons, earrings and personalized items are non-returnable unless they arrive damaged or defective.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thecoraandco.com.